Customer service

SuperCashmere clothes are only available online via our webshop.

SuperCashmere clothes are made from the finest 100% cashmere, spun in Scotland by the leading spinner in the world Todd & Duncan(since 1867).

The design of our clothes are made in Amsterdam. The yarn is from Inner Mongolian and spun in Scotland. Our clothes are Made in Italy in the heart of the cashmere artisan area Perugia.

Please see our Washing advice and maintenance page.

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SuperCashmere does ship to all countries within the EU.

SuperCashmere doesn't charge for shipping within the EU. Even returns are free.

Yes, as soon as we ship your order, you will receive an email with a Track & Trace code, so that you can track the shipment of your purchase.

When we ship your order you'll receive a shipping confirmation via e-mail which includes a track & trace number. This can be used to track delivery of your item(s). 

Unless mentioned otherwise, your purchase will be delivered to the Netherlands and Belgium the next day if ordered before 11.59 p.m and Germany if ordered before 2.00 p.m the next day. For other countries within the EU it will be delivered within 2-3 business days. 

If you are not 100% satisfied with your purchase, you can return within 30 days. Within the EU we offer free returns.

Please see our Returns page.

Once we have received your package, we will send you a confirmation email. You will have your purchase amount back in your account within about 5 business days. Credit card refunds will take 10 to 14 business days depending on the credit card company.

You can check the status of your order by logging into your SuperCashmere account on our website. Once the order is fulfilled, you will receive an email containing a Track & Trace number, through which you can track when your purchase will arrive.

Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.

Supercashmere accepts iDEAL, PayPal, Visa, MasterCard and American Express, MisterCash, Sofort, KBC and Giropay.

Once we have received your package, we will send you a confirmation email. You will have your purchase amount back in your account within about 5 business days. Credit card refunds will take 10 to 14 business days depending on the credit card company.