Terms & Conditions

SUPERCASHMERE - Terms and Conditions of Sale

These are the terms and conditions of sale of SUPERCASHMERE B.V. ("SUPERCASHMERE " and these terms and conditions of sale: the "Conditions"). These Conditions apply to all orders placed by you with SUPERCASHMERE via its webstore (www.supercashmere.nl) or otherwise outside a physical retail space. By placing an order, you agree to the applicability of these Conditions on the agreement between you and SUPERCASHMERE.

These Conditions set out the rights and obligations of the parties that apply to your ordering of products via the webstore of SUPERCASHMERE. It is therefore important that you take the time to read these Conditions carefully. SUPERCASHMERE recommends storing these Conditions on your computer and/or printing them for your records.

1. Information about SUPERCASHMERE

1.1 SUPERCASHMERE is a private limited liability company incorporated in the Netherlands. The full contact information of SUPERCASHMERE is as follows:

SUPERCASHMERE B.V.
Louwesweg 1
1066 EA Amsterdam, Netherlands

Phone: +31 6 31 918669 (Monday to Friday 9am to 6pm)
E-mail: info@supercashmere.nl

Chamber of Commerce number: 72823348
VAT number: NL859249797B01

2. Your Details

2.1 To enable the smooth and timely execution of the agreement by SUPERCASHMERE, it is important that you correctly and completely provide your name, your e-mail address and the delivery address as per the instructions. You are responsible for the accuracy of the details provided by you. You will find the full contact details of SUPERCASHMERE under Article 1 of these Conditions.

2.2 SUPERCASHMERE will use the details provided by you only in the manner indicated in the privacy statement, which is available on its website.

3. Offer and Agreement

3.1 When you buy an article via the webstore of SUPERCAHMERE, you enter into an agreement with SUPERCASHMERE. The agreement starts when SUPERCASHMERE has sent a confirmation to the e-mail address specified by you.

3.2 An agreement arising from an offer which contains an obvious mistake and/or error, such as an unusually low price, is not binding upon SUPERCASHMERE. Please contact SUPERCASHMERE when you doubt the validity of an offer.

4. Price and Payment

4.1 The price quoted in the webstore when you place an order is the total price including all taxes and, if applicable, delivery charges.

4.2 You can pay for your order in the ways indicated in the webstore of SUPERCASHMERE

5. Order Processing and Delivery

5.1 SUPERCASHMERE aims to process and deliver your order as smoothly and quickly as possible.

5.2 Orders are shipped to the delivery address provided by you and via the means of delivery chosen by you.

5.3 If the delivery address is located outside the European Union, it is possible that the country in question charges additional levies, such as import tax. SUPERCASHMERE has no influence or control over such levies and can therefore not provide you with further information. You must check yourself if the ordered articles can be exported and imported to the country in question and what the costs are, before placing such an order.

5.4 Ownership of the ordered products passes to you as soon as SUPERCASHMERE has received full payment.

5.5 SUPERCASHMERE takes great care to ensure that products are shipped accurately and in full. Should you unexpectedly receive incomplete or damaged products, please contact SUPERCASHMERE.

6. Quality

6.1 SUPERCASHMERE aims to display products on its website as fully and accurately as possible. The nature of the offered products may result in differences (such as colour differences) between the display of products on the website and the product delivered to you.

6.2 The products on offer in the webstore, such as garments and accessories, are naturally subject to wear. The lifespan of a product is partly dependent on the material of the product, the intensity of use and the level of care. The products of SUPERCASHMERE are made from the materials listed in the webstore. For optimum lifespan and quality, it is important, where necessary, to follow the washing instructions.

7. Right of Withdrawal

7.1 You have the right to terminate the agreement within 30 days after receipt of all the products in your order, without giving any reasons for doing so. This is the so-called cooling-off period. You can use your right to terminate the agreement by sending us the completed return form, but this is not required. You can also inform us in any other unambiguous way that you wish to terminate the agreement (for example by e-mail or post). More information about return options can be found on our website.

7.2 If you choose to terminate the agreement as far as a particular product is concerned, you are required to return this product as soon as possible, but no later than 30 days after receipt of all the products in your order, to the address of SUPERCASHMERE as stated in the shipping label which you can find on our website.

7.3 In case of termination within the meaning of Article 7.1, SUPERCASHMERE refunds the amount paid for the product in question immediately and in any case no later than fourteen days after receipt of the notice that you wish to terminate the agreement, but not before SUPERCASHMERE has received the returned product in question or you are able to prove that the product has indeed been returned. If, when placing your order, you chose a different delivery method than the cheapest standard delivery used by SUPERCASHMERE, we will not refund any extra costs resulting from this upon termination of the agreement.

7.4 The termination right within the meaning of Article 7.1 is meant to determine if the product is suitable and if you indeed want the product. It is permissible to use the product as far as necessary to verify whether or not you actually want the product, just like you would do in a retail space. Further use of the product, such as wearing the product in a public space or any other actual use, affects your termination right as set out in more detail in Article 7.5.

7.5 When you return a product that you have damaged, has been washed, the labels have been removed, a product is incomplete or a product contains other signs of wear which show that you have used the product more extensively than permitted under Article 7.4 , you are liable towards SUPERCASHMERE for the decrease in the value of the product caused by you. SUPERCASHMERE will deduct this decrease in value from the total amount to be refunded to you.

8. Changes to these Conditions

8.1 SUPERCASHMERE decides to change these Conditions, it will publish the changed Conditions on its website. You are advised to check on a regular basis if the Conditions have changed. Any changes do not apply to orders that were placed before the date of change.

9. Disputes

9.1 SUPERCASHMERE aims to deliver the highest possible quality regarding its products and services. Should you have any complaints, you can direct them to us by phone, post or e-mail to:


SUPERCASHMERE B.V.
Louwesweg 1
1066 EA Amsterdam, Netherlands

Phone: +31 6 31 918669 (Monday to Friday 9am to 6pm)
E-mail: info@supercashmere.nl

9.2 If you have gone through the complaint procedure, but you want your complaint referred to another authority, you can contact the Dispute Commission via the European ODR Platform: http://ec.europa.eu/consumers/odr/.

10. Applicable Law

10.1 Dutch law applies to these Conditions and to the agreements between you and SUPERCASHMERE, with the exclusion of the Vienna Sales Convention. This choice of law shall not affect any further protection that you have based on the mandatory provisions of the law that would apply without this provision.